Questions and Answers to some of the more common things we hear:
Questions and Answers
Q: Is VICTORY your own brand?
YES, Victory is our own unique range hood brand. It is the intellectual property of Victory Range Hoods Inc. registered in USA and Canada under the USA and Canadian Trademark Laws. Our range hoods are considerably stronger and quieter than many range hoods on the market! Our businnes is growing due to innovation and great customer service. We provide the best value for your dollar.
Q: I live in another province (outside British Columbia). Will I be charged sales tax?
We are required by law to charge GST (Goods and Services Tax) 5% , GST+ PST or HST (12%-15%) tax on all purchases within Canada.
Q: I live in the USA. Will I be charged sales tax?
Shipments to the USA are NOT subject to any Canadian sales taxes. However, you may be subject to US Customs Duties, which you must remit to the US Postal Service when they deliver your package.
Q: What is the shipping cost for a range hood?
The shipping cost to you for most of our range hoods within Canada is FREE! Large items (42" and larger) are subject to a $99 Home/Residential delivery fee. USA shipping and clearance costs will be calculated from our online system. We do not ship to Hawaii, Alaska, Virgin Islands, Puerto Rico. Additional fees will apply for deliveries to Nunavut, Yukon, Northwest Territories.
Q: Is the hood width the actual measurement that is advertised?
No. They are between 1/8" and 1/4" smaller than the listed size so that they fit properly into an opening of that nominal size. Please check all dimensions before completing an order for a range hood.
Q: What's the best way to attach the range hood to the wall and where to cut the 6" opening and install the 120v plug?
Range hoods are very heavy and must be well-fastened to the wall studs. Do not hang a range hood on the drywall or plaster alone. Use a stud locator to find the studs and make marks for the screws. Use a drill bit (smaller than the screw shaft) and pre-drill screw holes. Don't use a drill bit that is too large; this could cause the range hood to pull away from the wall and cause injury. Use 2x4 wood across the studs for your range hood support.
Q: What's the best way to clean the surface of my hood?
Stainless steel hoods should be cleaned with a stainless steel spray/polish and a soft cloth/paper towel. If using a cloth, ensure that there is nothing on the cloth that can scratch the range hood surface.
Q: Do I have everything in the box to install the range hood?
In most cases, YES. Please check your ceiling height first, and check the website. You must select the correct ceiling height when purchasing your range hood in order for the covers (for wall-mount hoods) and frame inside (for all island-mount hoods) to fit . Most range hoods come with decorative covers for up to 9' ceilings. For some units, extensions for higher ceilings are available for an additional cost.
You will need to provide an electrical plug, 6" ,7" or 8" rigid ducting running to the outside and a wall cap with a damper. The flexible duct provided in the box for some units is not the main duct. You should use the aluminum flexible duct to make the final connection between the range hood and your rigid duct exhausting outside only.
Q: How often should I clean my aluminum mesh filters?
The aluminum mesh grease filters should be washed by hand approximately every month or two depending on the amount of usage. Wash often if your cooking style generates greater grease (frying foods or wok cooking). You cannot clean the nonducted charcoal/carbon filters; they must be replaced. Stainless steel filters can be cleaned in the dishwasher.
Q: Which is better, ducted or non-ducted?
Range hoods should be ducted to the outside of the home. While non-ducted filters trap some of the grease and odors from normal cooking, the humidity, smoke and heat will all be re-circulated back into the home. If the non-ducted filters are not regularly replaced, eventually the grease and odor catching effect will no longer protect your home from impurities.
Q: How far can I run my duct-work to exhaust my hood?
For maximum performance keep the duct straight and short. Use the shortest route with the fewest turns possible. Keep in mind that 45 degree turns are better than 90 degree turns. Be sure to use an external roof or wall cap. If in doubt, consult a qualified designer/installer knowledgeable in ventilation or contact us.
Q: Can I exhaust my hood into my attic instead of out the roof or wall?
No. You should never exhaust air into spaces within walls, ceilings, attics, crawl spaces or garages. The humidity and grease will collect in the space and present a huge fire danger. This is especially why we strongly recommend having a professional installer do this type of installation.
Q: How high of a CFM is your highest setting? What about the other speeds?
It depends on the model and the duct size. Typically range hoods with a 6" duct can go up to a maximum of 600CFM. Any range hood with more than 600 CFM requires an 8" duct. We have range hoods that can go up to 1200 CFM with a 10" duct. On the lowest speed, most range hoods with produce between 150 and 350 CFM. We can also adjust the CFM on any of our range hoods upon request.
Q: How much CFM do I need for my Range or Cook Top?
For conventional electric and gas ranges or cook tops, we offer a complete line of hoods that can fit your cooking needs with features you desire. For high output gas ranges or cook tops, the minimum rate of 100 CFM of ventilation per 1000 BTU is recommended.
Q: How high should I mount my hood above my stove?
Most common installations require a distance of 24"-32" between the bottom of the hood and the top of the cook top. This will provide the best capture area for cooking impurities. For high capacity blowers, the distance from the cooking surface to the bottom of the hood should be min 24" for electric (induction) cook tops, and min 30" for gas cook tops unless otherwise noted for a specific hood or range. The mounted height of the hood base above the cooking surface should not exceed 32" for both wall-mount and island-mount units. Recommended minimum for our Twister and Elegant models is 28" above the cooking surface. The hood should be centered over the cooking surface. This will provide the best capture area for cooking impurities. Consult your local building codes and standards for more information.
Q: What does the CFM ratings mean?
CFM stands for Cubic Feet per Minute. It is a unit of measurement used to describe the volume of air 'sucked' in by the range hood in one minute. The higher the CFM number, the greater the amount of air that is exhausted by the range hood. The recommended minimum hood capacity is 150 CFM to 160 CFM. For high output gas ranges or cook tops, the rate of 100 CFM of ventilation per 1000 BTU is recommended. A separate ventilation system may be required for high performance range hoods; please consult your local building codes and standards for more details.
Q: What kind of warranty is provided for your products?
Typicaly our hoods come with a 1-year parts warranty. All rotary-mechanical-switch hoods assembled in our warehosue come with a 5 years warranty. We keep replacement parts in stock in our warehouse and can send out replacement part(s) if needed.
Q: Where are your products made?
All of our products are manufactured specifically for Victory at our own facility in China and directly imported to our warehouse here in Vancouver, Canada. All rotary-mechanical-switch range hoods are fully assembled in Port Coquitlam, BC, Canada.
Q: I want to see the range hoods in person before I buy . Is there a store location near me?
Our showroom and warehouse is located in Port Coquitlam, BC at 583 Nicola Ave. Please contact us at 604-430-5252 to schedule an appointment or drop-in during our business hours Monday to Friday from 9:00am to 5:00pm.
Q: What stainless steel material do you use for production - gauge, types?
For our range hoods, we use 19 gauge 304 stainless steel. Some of our cheaper units can be thinner 22 gauge stainless steel. Our sinks are made of thicker 16 gauge stainless steel.
Q: How do you ship your products?
The majority of our range hoods are shipped by FEDEX Ground within the U.S. and Canada. Other items are shipped by Canada Post or Manitoulin Transport.
Q: How soon can I receive my order?
All items will be shipped out within 2 to 3 business days after payment is received and cleared, excluding holidays. Travel usually takes 2-6 business days with FEDEX Ground after the unit has shipped. You will receive an email with corresponding tracking number(s) once your order has been shipped.
Q: I live in Vancouver, can I come pick up my order to avoid shipping fees?
Yes, we are happy to let you pick up your order. Please call 604-430-5252 to order for pick-up.
Q: I did not find what I was looking for. What should I know before I purchase a range hood from the USA?
If you purchase a range hood from USA, you may need to pay Clearance fees and Duty upon receiving the vent hood. All appliances must have CSA, cETL or ULc safety certificate.
Q: How often do you update your website?
We update our website on a daily basis. All information are verified to be up-to date and accurate before publishing online.
Q: I have paid 24h ago and still havenít received any confirmation from you? What should I do?
Once we have received your payment, we will send your confirmation email with the tracking number (if applicable). If you did not receive an email for any reason, please check your bulk or junk mail, try to send us an e-mail through our e-mail address email@example.com or call us at 604-430-5252.
Q: What size duct opening I need to connect the range hood??
Most of our hoods require a minimum 6" opening to the outside. Our larger professional range hoods require
Q: Do you offer installation?
At this time - No.Please contact your licensed electrician or HVAC person for installation.
Q: What kind of payments do you accept?
We accept Debit, VISA, MC, PayPal, Cash and certified or personal checks.
Q: May I reduce the duct size ?
We do not recommend reducing the duct size because it reduces the CFM and increases noise and vibrations .
Q: May I remove the hood controls and mount them remote from the hood?
Altering the product voids manufacturer's warranty and certification.
Q: Please give me more info on Charcoal filters (filtration version only)
This filter is neither washable nor renewable. It is used to catch unpleasant smells that develop when cooking. It should be mounted on the safety grille of the motor and replaced every 4 months. When uninstalling, turn the filter counterclockwise until it snaps out of its position.The carbon filter is not supplied. It has to be ordered separately.
Q: Do you sell to dealer/distributor? What is the process for doing so?
We welcome professional retailers and installers to join our authorized dealer network. As a Victory Range Hoods direct dealer, you have access to our full product line, volume pricing and unmatched customer support. Please email us at firstname.lastname@example.org or call us at 1-800-315-0359 to learn more about our dealer program.
Q: Some building inspectors require "Makeup air" for hoods over 500CFM. What is "Makeup air"??
When a range hood operates, it draws air from inside the house to the outside and creates or contributes to a slight vacuum in the house. The resulting negative pressure can be serious. If the negative pressure is strong enough, it can cause the furnace and other fuel-burning appliances to back-draft dangerous gases such as CO into the home. All exhaust fans, including clothes dryers, must have an adequate supply of air. The air needed for this purpose is called ìmakeup airî .
Although make up systems are not mandatory in all regions some regions have created legislation to ensure make up air systems are installed and it is important for homeowners to consult with local building codes. The installation of a ducted range hood allows air to be changed efficiently which improves the quality of the environment in which you live. Even if a make up air system is not required or mandatory in a specific application, simply opening a window to the exterior can effectively assist in this process. This is something to consider in many of today's air tight homes. Please check with your building inspector whether or not you need a makeup air unit.