We do our very best in packaging our products to reduce the risk of damages, and 99% of the time they arrive safe, but sometimes unit might arrive damaged.
IMPORTANT: A damaged hood MUST be reported directly to KitchenHoods.ca within 10 days, NO exceptions ! Damaged items will not be accepted after 10 days. We have this policy due to the fact that freight and delivery companies will not honor damage and claims made after that time. Please keep all boxes and packaging.
It is very important to inspect the item upon delivery for proper functionality.
Most range hoods come with regular 110v plug for easy plug in. Please open the box, inspect the range hood for scratches and dents and plug it in the 110v receptace to check the operation of the fan.
DO NOT INSTALL YOUR RANGE HOOD WITHOUT CHECKING IT FIRST FOR ANY MALFUNCTIONS OR INTERNAL, HIDDEN DAMAGES.
DO NOT INSTALL DAMAGED HOOD, IF YOU WOULD LIKE OT REPLACE IT. After your hood is installed, can't be returned or exchanged.
Please contacted us Immediately if a product is found to have an electrical malfunction with lighting, blower, control panel, or other electrical component! Malfunction of such features DOES NOT guarantee product return.
If you notice any dents or punctures on the package please make note of it on the documents and call customer service at 1-800-394-4020 for assistance or email us at firstname.lastname@example.org. If you discover damaged parts after you open the box, please take pictures and send them to us. We would send you replacement parts free of charge. DO NOT REFUSE THE BOX.
We will take every possible step in repairing/ replacing your unit in a timely fashion.Please note that it will take about two to three weeks in order for us to know if the claim will be approve or not.
If the unit was accepted and signed for and there was concealed damages, we will do everything necessary to repair or send you a replacement unit and pick up the damaged unit in a timely fashion.
All damages during shipping and missing parts must be reported within ten (10) calendar days from the date of delivery. If you do not notify us that the merchandise has been received damaged during this 10 day period, we WILL NOT e able to repair or replace the damaged merchandise, due to the shipping company terms and conditions.
Please keep all boxes and original packaging. If the unit is damaged, the inspector will need to come and inspect the package to see how damaged it is and what they are able to file on the claim. If the boxes and packaging are missing, the freight company will state they are not liable since it can't be proven that they were responsible for such damages without seeing the crate/box.