Damage Policy

            
                Shipping damage must be reported within 10 business days, with photos and a valid receipt

              
                Shipping damages
              
              Any damages must be reported within 10 business days of delivery
All damage claims must adhere to the damage claim criteria at the bottom of this page
Damages for Large Items must be noted on the shipping documents when receiving the package
Make sure to note any damages on the paperwork before signing for the delivery if applicable
To claim damages, click on "Start Claim" at the bottom of this page. Claims that do not meet our damage claim criteria will be rejected

              
                Processing time
              
              Damage claims can require up to 30 days to resolve
Missing parts claims can require up to 10 business days to fulfill
We will do everything in our ability to resolve your damage claim with the shipping company.
If your damage claim is approved, we will work with you to find the best solution

              
                Accepting delivery
              
              If asked to sign for a delivery, make sure to note any shipping damage to the outside box before accepting it
Open all boxes within 10 business days to inspect the order for any damages (most units come with a plug and can be tested)
Do not store the range hood for months without first checking to ensure there are no damages
Do not install damaged products if you wish to process an exchange

Warranty vs. Damages

The following cases are related to the warranty of the product and cannot be processed as a damage claim. Please refer to the Warranty Policy instead.

The item is not working after installation
A part of the product fails
A replacement part is required

Not accepted

If a claim is made that does not meet our criteria, it cannot be accepted because it is impossible to determine how the damage occured.

The claim is made more than 10 business days after delivery
Photos of the damage, box and shipping labels are not provided within 10 business days
Damage was not noted on the delivery Bill of Lading (for Large Items) when it was signed and accepted
The product is installed and/or used
The original box or packing materials are missing
Damage occured during installation

Damage claim criteria

Delivery was not refused. Refused deliveries will be treated as regular returns.

The claim was initiated, with photos and a valid receipt, within 10 business days of delivery.

Clear photos of the product, box and shipping labels are provided within 10 business days of delivery.

The recipient has the original box and all packing materials.

The product is not installed or used.

Report shipping damage

Submit a claim within 10 business days of the delivery date

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