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Call 1-800-394-4020
CALL 1-800-394-4020
FREE & EASY Returns¹
Subject to return criteria²
- NEW Offer valid on orders placed after October, 2024
- Login to begin a Return Request
- Item must be in the original condition with original packaging, free from any installation marks
- A return must be officially requested through your account within 30 days of the delivery date
- Must adhere to the return criteria below
- If return criteria is not met, return will be rejected
- FREE Return Offer is limited to 1 range hood per account
Order cancellations
- Order can be cancelled during the processing stage
- Contact us with 24 hours of placing the order
- Shipped items cannot be cancelled
- Once an item ships, the address cannot be changed
Price Protection Policy
- Only applicable to orders that have not shipped
- Requests apply to the listed website price (excluding Discount Codes)
- If a promotional price was applied originally, price protection does not apply for future promotions
- For further details, please visit the Price Protection page.
Processing
- 3-5 Business days
- All returns are subject to inspection
- All returns must be approved
Waived Fees
- Only applicable to orders placed after October, 2024
- Re-stock and shipping fees are waived on items that meet the Return criteria²
- Returns could be charged a re-stocking fee (or a refund might not be issued) if the item does not follow the Return criteria²
Parts & Custom orders
- Parts, special orders, custom orders are Final Sale
- Refunds are not offered on these items
- Returns are not accepted on these items
Not accepted - No returns
- Returns after thirty (30) days
- Installed or used products
- Scratch & dent products
- Clearance items
- Items without the original packing materials
- Accessories, Parts, and Custom Orders
- Modified items
²Return criteria
A valid receipt from Victory Range Hoods is provided.
Product is not installed and is unused.
Free of installation marks, scratches and/or dents of any kind.
In its original box with all packing materials and installation hardware.
Return is processed within thirty (30) days of the delivery date.
¹LTL Shipments and Large range hoods 42"+ may not qualify for Free Shipping on returns.