CALL 1-800-394-4020
Shipping and re-stocking fees may apply
Returns
- Within thirty (30) days of the delivery date
- Must adhere to the return criteria below
- Prior authorization is required
- If return criteria is not met, return will be rejected
Order cancellations
- Order can be cancelled during the processing stage
- Contact us with 24 hours of placing the order
- Shipped items cannot be cancelled
- Once an item ships, the address cannot be changed
Price Match Policy
- Items can only be price-matched if the order has not shipped
- Shipped orders cannot be price-matched to any sale price
- A price match must be requested within 24 hours of placing your order
Processing
- 7-10 Business days
- All returns are subject to inspection
- All returns must be approved
Fees
- Returns are subject to two-way shipping fees
- Returns may be charged a re-stocking fee
- Re-stock fees may be waived for unopened items
Parts & Custom orders
- Parts, special orders, custom orders are Final Sale
- Refunds are not offered on these items
- Returns are not accepted on these items
Not accepted - No returns
- Returns after thirty (30) days
- Installed or used products
- Scratch & dent products
- Clearance items
- Items without the original packing materials
- Accessories, Parts, and Custom Orders
- Modified items
Return criteria
A valid receipt from Victory Range Hoods is provided.
Product is not installed and is unused.
Free of installation marks, scratches and/or dents of any kind.
In its original box with all packing materials and installation hardware.
Return is processed within thirty (30) days of the delivery date.