• Inspect the power cord: Look for any visible damage on the cord or plug. A damaged cord could prevent power from reaching the appliance.
• Check the plug connection: Sometimes, plugs can become loose or not connect fully. Unplug it, wait a few seconds, and firmly plug it back in.

• Verify power outlet: Ensure the range hood is plugged in and that the outlet is working. You can test the outlet by plugging in another device, like a phone charger.
• Check the circuit breaker: If the outlet isn’t working, it could be due to a tripped breaker. Check your breaker panel and reset any tripped breakers.

• Buttons or touch controls: Make sure all buttons or touch panels are responsive. If they aren’t, there might be an issue with the control board.
• Speed settings: Try setting the fan to a different speed; sometimes lower speeds may seem unresponsive if the motor isn’t getting enough power.

Dirty filters: If the filters are clogged with grease or dust, they can restrict airflow. Take them out and clean them with warm soapy water or replace them if they’re disposable.

• Listen for motor sounds: If you hear the motor humming but the fan isn’t spinning, the motor or fan blades could be jammed.
• Check for obstructions: Make sure there are no blockages in the fan that could prevent it from spinning.
• Replace the motor if necessary: If the motor doesn’t make any noise, it may have burned out and require replacement.

• Check lightbulbs: If the range hood lights aren’t working, try replacing the bulbs. If the new bulbs don’t work, there could be an issue with the socket or wiring.
• Inspect light switches: Ensure the light switch or button isn’t faulty, as this may prevent the lights from turning on.

• Burn marks or smell: Look for any visible burn marks or smell of burning, which could indicate a short circuit. In such cases, it’s best to turn off the range hood and call a professional.
• Loose or damaged wiring: If you’re comfortable doing so, you can open the range hood and check for loose or frayed wires, which might cause it not to work.

Error codes or lights: Some range hoods have diagnostic indicators or error codes. Refer to the user manual to understand what they mean and how to reset or fix them.

If you’ve checked everything above and it’s still not working, contact an appliance technician, as the problem could be more complicated, such as a defective control board or electrical issue.

• Is the appropriate duct size used throughout (6", 8", 10") and was a flex duct used?
• Is an adequate roof / wall cap being used?
• Are there any duct turns, transitions/reducers in the duct run?
• Is the total duct length longer than suggested?
• Was the hood installed higher than the recommended distance above the cooking surface?
• Is the range hood installed directly above the stove or is it offset?
• Are there more than one backdraft damper in the duct system?

Please ensure the following:

• Photos of the wall or roof vent, as well as model and dimensions of the opening
• Duct size used for the installation
• Installation distance from the range
• Type of range (include total BTU rating if gas)

• Was the unit tested without ducting attached (before or during installation)?
• Photos of the ducting as well as the outside wall cap / roof cap
• The number of duct turns or transitions in the duct run
• What is the diameter of the duct and is it reduced at any point?

Please click here to view a video from our assembly line. If you hear a scraping noise, most likely the impeller needs to be shifted and the set screw must be tightened with a long screwdriver. The range hood should be disconnected from power before proceeding. The blower can be accessed from the top by unscrewing the duct connector and shifting it to the side. This should allow you to look down into the blower and see/access the impeller. 

1. Remove top cover plate (unscrew or remove rivets).
2. Unscrew and turn the blower from the Side opening to the Top opening (wire extension might be necessary in some cases).
3. Re-screw (or rivet) the cover plate on the side opening to seal it.

Model Dependent** email us at support@victoryrangehoods.com for more information.

If one of the GU10 bulbs is not turning on, there could be a pin inside the wire connector of the light socket that is not making full contact. Please review the attached images for reference. The 2 copper pins inside the connector should be checked by unplugging the light socket wire for the light in question. If one of the 2 pins is pushed in too far, the white wire can be pushed to re-align the pin so that it makes full contact and powers the light bulb. If a replacement wire connector is needed, please let our team know and that can be shipped to you by request.

There are a few things that could cause this. The most common cause of LED lights flickering has to do with the flow of electricity and how much voltage is going to the lights. Do you know if the range hood is installed on a dedicated 15 amp circuit, or if it is installed on the same circuit as other appliances? If there are other appliances on the same circuit that are pulling power at the same time, it can cause the lights to flicker. If you believe the issue is with the bulbs themselves, please send a photo of one of the bulbs and our team can send you 4 alternate bulbs. The users manual has instructions on how to remove the bulbs.

We typically encourage clients to use the plug as it's easier to connect/disconnect as needed. However, we know that many certified electricians can remove the plug and hardwire the unit as needed. Only a certified electrician can confirm the correct way of wiring your appliances according to local code. All electrical requirements may vary by state or province. Some local codes/inspectors may require you to ensure the wiring is easily accessible.

Our team is not able to provide specific wiring instructions other than any wiring diagrams available and any labels provided on the motor wires. A certified electrician is required in order to successfully wire any range hood or blower. Our team is unable to provide wiring advice or suggestions, other than to a certified electrician directly. Victory Range Hoods cannot assume any responsibility for damages occurring from improper wiring.

The white on the filters is only protective tape. All filters have this to protect the front of the material during the cutting and bending process when manufacturing the filters.

There is sometimes residue glue leftover from the protective tape. We advise using a product with acetone, such as Goof Off, in order to remove any glue marks on the surface of the product. 

• Over time, grease, oil, and cooking residue can accumulate on the filter, leading to a yellowish or brownish tint. Even with regular cleaning, some discoloration may remain, as grease can penetrate the aluminum mesh.
• Aluminum reacts with air and moisture, causing it to oxidize. This natural process can give the filters a dull gray or darkened appearance. It’s a common effect on untreated aluminum surfaces.
• Prolonged exposure to heat from cooking can discolor aluminum, especially if there are splatters or residues on the filter. High temperatures can darken the metal and lead to a more permanent discoloration over time.
• Harsh cleaning chemicals (like bleach or strong detergents) or soaking the filters in hot, soapy water for too long can lead to discoloration. Some aluminum filters are sensitive to certain chemicals, which can dull or stain the surface.

• Regular Cleaning: Clean your filters with warm water and mild detergent regularly to prevent heavy buildup.
• Avoid Harsh Chemicals: Stick to gentle, non-abrasive cleaners or a vinegar solution, which is less likely to discolor the aluminum.
• Rinse and Dry Thoroughly: After cleaning, rinse with clear water and let the filters dry fully to prevent water spots or hard water staining.

Discoloration is typically cosmetic and doesn’t affect the filter's performance. However, if the discoloration bothers you or if it’s affecting airflow, you may want to consider replacing the filters.