Recently installed this hood and although we haven't cooked yet, I am already impressed with the install, appearance, knob controls, super quiet and bright, yet dimmable lights. Was nervous to buy without seeing / hearing it in person. I had A LOT of questions prior and after purchase. Customer support was excellent. After ordering, realized we needed to change to rear vent. Customer rep walked us through steps and even double checked details with someone from manufacturing dept. A+ so far and looking forward to cooking/venting once kitchen is done.